cb99ed Privacy Policy
Your personal information is very important to us. This policy describes in detail how cb99ed collects, uses, and protects your information.
cb99ed is a trusted online gaming platform operated for players in Bangladesh. We give the highest priority to our users' privacy. This privacy policy ("Policy") explains how cb99ed collects your personal information, how it is used, who it may be shared with, and how you can maintain control over your information.
By accessing our website cb99ed.lat or using any of our services, you are considered to have accepted the terms of this privacy policy. If you object to any part of this policy, please stop using our services and contact our support team.
What Information We Collect
cb99ed collects personal and non-personal information from you for various purposes. The types of information we collect are described in detail in the categories listed below.
Personal Identity Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and/or English)
- Date of birth (to confirm that you are over 21 years of age)
- National Identity Card (NID) number or passport details
- Residential address
- Phone number
- Email address
Financial and Payment Information
When processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history — records of deposits and withdrawals
- Last four digits of card number for Visa or Mastercard
Note: Full card numbers or PINs are never stored on our servers.
Technical and Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Session duration and page visit information
- Data collected from cookies and similar tracking technologies
How Your Information Is Used
cb99ed uses your personal information only for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties.
2.1 Account Management and Verification
We use your identity information to create and securely manage your account. This ensures that only verified users aged 21 or older can use the platform.
2.2 Financial Transaction Processing
Payment information is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. All financial operations, including processing of minimum ৳200 deposits and ৳800 withdrawals, are completed through secure connections.
2.3 Customer Service
We use your account and transaction information to resolve your 24/7 live chat support requests quickly and effectively. This helps our team identify issues faster and provide solutions.
2.4 Fraud Prevention and Security
We monitor technical and transaction-related information to prevent unauthorized access, money laundering, and other illegal activities. This monitoring is essential for protecting you and all other users of our platform.
2.5 Platform Improvement
Anonymous usage statistics are analyzed to continuously improve our website, game lobby, and overall user experience.
Information Sharing and Disclosure
cb99ed does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
The minimum information required to operate bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment processors. This information is used solely for the purpose of completing transactions.
Technology and Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, or PG Soft receive specific session and gameplay data to operate their platforms. This information is transmitted without revealing your identity.
Legal Obligations
In response to a valid court order, government directive, or lawful request from a law enforcement agency, cb99ed may be legally required to provide certain information.
Business Transfers
In the event of a change in ownership, merger, or acquisition of cb99ed's business, user information may be transferred to the new entity. We will notify you in advance in such circumstances.
Cookies and Tracking Technologies
cb99ed uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, verify security tokens, and remember your preferences. These cookies cannot be disabled.
4.2 Analytics Cookies
These cookies help us understand how users are using the platform. The data collected is completely anonymous and is used only to improve service quality.
4.3 Cookie Controls
You can manage non-essential cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.
Data Security Measures
cb99ed follows industry-standard security technologies and practices to protect your personal information. Our platform operates in a secure and reliable environment.
SSL Encryption
All communications on our website and app are protected by SSL (Secure Socket Layer) encryption technology. This ensures that no third party can read or alter your information during transmission.
Secure Servers
Your personal information is stored on secure servers equipped with physical and digital protections. Access to the servers is strictly controlled and only authorized personnel can access the necessary information.
Account Security
Your account is kept secure through strong password encryption and two-factor authentication. Unusual login activity is automatically detected and blocked.
Regular Audits
Our security systems are regularly reviewed and tested by specialist teams. Any security vulnerabilities are identified and resolved promptly.
Data Retention Period
cb99ed retains your personal information only for as long as it is needed to fulfill the original purpose for which it was collected, or as required to comply with applicable law.
6.1 Active Accounts
While your account is active, all your personal information, transaction history, and gaming records are retained in our systems. This is necessary for continuity of service and dispute resolution.
6.2 After Account Closure
Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period. This is done for legal requirements and fraud prevention purposes.
6.3 Data Deletion Requests
Where legally permitted, you may request that your information be deleted. For such requests, please contact [email protected]. After proper verification, we will make every effort to fulfill your request.
Your Rights and Controls
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
If there are any errors in your stored information, you may request that they be corrected.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Erasure
Where legally possible, your information will be deleted upon your request.
Right to Object
You may object to the use of your information for specific purposes.
Right to Data Portability
You may request a structured copy of your information.
Minor Protection Policy
cb99ed strictly provides services only to those aged 21 or older. We do not knowingly collect any information from minors.
During registration, the age verification process confirms that the user is over 21. If a minor creates an account by providing false information and we detect this, the account will be closed immediately and all associated information will be securely deleted.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
Third-Party Services
Our platform includes services from third-party payment gateways and game providers. These third-party organizations have their own privacy policies.
cb99ed is not responsible for the privacy practices of third parties. We strongly recommend that you read the privacy policy of any third-party service before using it.
Our payment partners are: bKash, Nagad, Rocket, Upay, and various listed banks. These organizations follow their own security standards and privacy policies.
Changes to the Privacy Policy
cb99ed reserves the right to update or amend this privacy policy at any time. If there are any significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notice will be displayed on the website.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use the platform after any changes means you are considered to have accepted the updated policy. Please review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help.
Contact our live chat at any time for immediate assistance.
[email protected]
We aim to respond to your requests as quickly as possible. Operated according to Bangladesh Standard Time (BST, UTC+6).